FAQ
Find answers to common questions about orders, returns, shipping, and more
Orders & Payments
You can place your order directly through our website. Simply select your preferred fragrance, add it to your cart, and proceed to checkout.
We accept credit and debit cards (Visa, Mastercard), Apple Pay, and secure online payment gateways. All transactions are encrypted for your protection.
Please contact us immediately at info@khaltate.ae. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
Shipping & Delivery
Yes, we offer both domestic (UAE-wide) and international shipping. Shipping rates and delivery times vary based on your location.
Within the UAE, delivery typically takes 1–3 business days. International orders may take 5–10 business days, depending on customs and courier services.
Once your order is shipped, you will receive a confirmation email with a tracking number and link to follow your shipment in real-time.
Returns & Exchanges
You may return or exchange your item within 14 days of receiving it, provided it is unopened, unused, and in its original packaging. For full details, please see our Return Policy.
For non-defective returns, the customer is responsible for return shipping costs. For damaged or incorrect items, we will cover the cost of return shipping.
To start a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with detailed instructions and a return authorization if applicable.
Product & Quality
Yes. Our perfumes are crafted with high-quality oils and fixatives to ensure exceptional longevity and sillage, perfect for day and evening wear.
Yes, our perfumes contain cosmetic-grade alcohol approved for safe skin application. If you require alcohol-free options, please contact us for available alternatives.
Absolutely not. Khaltate Perfume is committed to cruelty-free practices.
Branches & Services
We proudly operate 35+ branches across the UAE and beyond. For the full list of locations, please visit our Store Locator.
Yes. You can request luxury gift packaging and add a personalized message at checkout for an elevated gifting experience.
Contact & Support
You can contact our team anytime via email at 📩 info@khaltate.ae. We aim to respond within 24 hours on business days.
es. For business inquiries, please contact us directly for custom pricing and private label solutions.
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